Refund Policy

Last updated: August 4, 2026 · Tunisian Hosting

1. General Policy

At Tunisian Hosting, customer satisfaction matters. Refunds are handled fairly based on the circumstances below. All refund requests must be submitted through our Support Center with your order ID and payment proof.

2. Eligible Refunds

• Service not delivered: If your server was not provisioned within 24 hours of verified payment, you may request a full refund.
• Duplicate payment: Accidental double charges will be refunded in full.
• Major outage: If our infrastructure causes extended downtime (over 24 consecutive hours) due to our fault, you may receive a pro-rated credit or refund.
• Wrong plan purchased: Contact us within 24 hours before significant usage; we may transfer or refund at our discretion.

3. Non-Refundable Cases

• Services used for more than 48 hours without a reported technical issue on our side.
• Account suspension or termination due to Acceptable Use Policy violations.
• Issues caused by custom scripts, mods, misconfiguration, or third-party software.
• Domain registration fees, SSL certificates, or third-party add-ons once activated.
• Chargebacks filed without contacting support first may result in permanent account closure.

4. Partial Refunds & Credits

In some cases we may offer account credit instead of a cash refund. Credits can be applied to future invoices and do not expire for 12 months from the date issued.

5. Refund Process

1. Open a support ticket with subject "Refund Request".
2. Include your order ID, email, payment method, and reason for the request.
3. Our team reviews requests within 1–3 business days.
4. Approved refunds are processed to the original payment method within 5–10 business days.

6. Cancellations

You may cancel a service at any time. Cancellation stops future billing but does not automatically entitle you to a refund for the current billing period unless covered by this policy.

7. Disputes

If you disagree with a refund decision, reply to your support ticket with additional details. We will conduct a secondary review before issuing a final response.